Terms, delivery and refunds

Plain-English terms for ordering a book from When I Was Little, run by Westacre Real Estate Ltd (registered in England and Wales, company number 12585542), 843 Finchley Road, London NW11 8NA. When I Was Little is a trading name of Westacre Real Estate Ltd. Last updated October 2026.

What you're buying

A personalised picture book made from the answers and photos you send us, as a printed hardback or a PDF. Each book is made individually for you.

Your answers and photos

• Only send photos you own or have permission to use, and only share stories the person in the book is happy to have told.
• We write the story from your answers and may shorten or simplify them so they read well aloud to young children.
• The illustrations are drawn with the help of AI image tools, guided by your photos. They are a picture-book likeness, not an exact portrait.

Your preview

Within 3 working days of receiving your answers, we email you a preview of every page. Nothing is printed until you approve it. Changes to the words are included. We'll redraw up to two pictures if something isn't right.

Delivery

• Hardbacks are printed after you approve the preview and usually arrive in 5 to 8 working days. UK delivery is £3.99.
• PDFs are emailed once you approve the preview.
• We currently deliver to UK addresses only.

Cancelling and refunds

• Before you approve the preview: you can cancel for a full refund. Just email us.
• After you approve it: because each book is personalised and made to your specification, it can't be returned simply because you've changed your mind. This doesn't affect your legal rights.
• Damaged, faulty or a printing mistake: email us a photo within 30 days and we'll reprint it free or refund you.
• Refunds go back to the card you paid with, within 14 days.

Payments

Payments are taken securely by Stripe. We never see or store your card details. Prices are in pounds and include VAT where applicable.

Using the book

The finished book is for your family's personal use. We may show sample pages on our website only if you tell us we can.

Contact

Email hello@wheniwaslittle.co.uk. We reply within 2 working days.